Bookings cancelled due to National or local COVID-19 restrictions:
If National or Local COVID-19 restrictions stop you travelling or stop Gylly Adventures operating, we will issue a full refund to affected bookings. If you are suffering from Covid Symptoms, please follow National Guidelines to self-isolate. In this eventuality, Gylly Adventures will offer a full refund on receipt of proof that a covid -19 test was carried out.
Booking Cancellation by you:
If you cancel your booking more than 14 days before the activity session you are entitled to a full refund. If you cancel between 14 – 5 days before the activity session you are entitled to a full refund minus a 30% deposit. If you cancel within 5 days before the activity session you will receive no refund.
Booking Cancellation by Gylly Adventures (GA):
If GA cancels a session due to the fault of GA, you will be offered a full refund. If we cancel due to bad weather (that would make it unsafe to run the session), we will first look to relocate the activity session to an alternative venue. If this is not possible, we will look to reschedule your activity for an alternative date. If this is also not possible then a full refund will be issued.
If you are travelling to Cornwall and are only in Cornwall for a limited period. Please consider making your activity booking with Gylly Adventures near the beginning of your stay. This means in the event of poor weather disrupting your activity we have the greatest possible time to reschedule. Early booking also avoids disappointment.